Email Setup (Secured)

Default settings for all domains


  • Server:
  • Port: 587 (PREFERRED), 25, 2525
  • Rate limit: 3000 emails/day


  • Server:
  • Port:  995 (SSL)


  • Server:
  • Port: 143 (PREFERRED)


  • URL


Mail client setup


  1. Goto Settings > Mail, Contacts, Calendars
  2. Select “Add Account”
  3. Select “Other”
  4. Select “Add Mail Account”
  5. Enter the fields
    1. Email: your full email address e.g
    2. Password: The email login password
  6. Select “Next”
  7. Select “IMAP”
  8. Under incoming email server, enter the following
    1. Host Name:
    2. User Name: your email address
  9. Under outgoing email server
    1. Host Name:
    2. User Name: your email address
    3. Password:  The email login password
  10. Select “Next”
  11. You may get a “Cannot verify server identity” prompt twice (one for incoming mail server and another for outgoing mail server)
    1. Click on details
    2. Ensure that you see in the screen
    3. Click on Trust
  12. It will start verifying the settings
  13. Once all settings are verified, you will be presented with the next screen
  14. Just follow the prompts to finish the setup

Note: By default, iOS will always choose the secured email options


Microsoft Outlook 2013

  1. Click on File
  2. Click on “Add Account”
  3. Click on “Manual setup or additional server types” and then “Next”
  4. Click on “POP or IMAP” and then “Next”
  5. Enter the following information
    1. Account Type: POP3 (downloads everything locally to the client) or IMAP (everything stays on the server, you get a copy on your client)
    2. Incoming mail server:
    3. Outgoing mail server:
    4. User Name: your full email address e.g
    5. Password: The email login password
  6. Your screen should look similar to the one below
  7. Click on “More Settings”
  8. Goto “Outgoing Server” and check “My outgoing server (SMTP) requires authentication”
  9. Goto “Advanced” and select the appropriate options (refer to underlined)
  10. Click on “Ok” then click on “Next”
  11. A testing window will pop up, wait for it to complete
    Note: Send test e-mail will take some time as the server is configured to check your IP and make sure it is not blacklisted before it will send out emails from your account
  12. Once you are able to successfully complete both tasks, click on Close



  • I get some certificate error
    Answer: The mail server is configured with a SSL certificate specific to the host (, using another domain name e.g will typically give you this error. just view the certificate and ensure it is issued to sgcloudapp.netimage_thumb50_thumb and you will be fine