SGCloudApp hosts and manages servers in Singapore for ERP, inventory and other private business applications.
We handle server administration. Your software provider continues to support the application.
These infrastructure measures are part of the standard setup.
OS and application patching, backups and restore checks can be discussed and agreed for each service. Custom network isolation can also be discussed.
A managed server is the usual starting point. Colocation is for businesses that need to keep their own hardware.
A server for your private business application, hosted on SGCloudApp infrastructure. A virtual machine is the normal arrangement. A dedicated physical server can be considered when the application needs one.
Rack space, power and network connectivity in Singapore for a server you own. Any server administration needed is discussed for your setup.
Server operations and application support are different responsibilities. Your software provider continues to support the application.
| Who | Responsibility |
|---|---|
| SGCloudAppServer and network | Server and network administration. Monitoring is provided by default. OS and application patching, backups and restore checks are optional and agreed for each service. |
| Your software providerApplication | Application compatibility, configuration, updates and faults. Work with your provider on application behavior and data checks after a restore. |
| Your businessPeople and data | Decides who can use the application, manages software licences and data, and sets business priorities for maintenance and recovery. |
A private application may need its own server. Start with the software requirements and current setup.
Ask the software provider to confirm the supported operating system, database and access requirements before planning a server.
An office move or an ageing server can prompt a review. Check whether the application needs a separate server and what a move would involve.
For a customer deployment, share the application requirements and the server tasks you need managed. You continue to support the software while we discuss the server setup with you.
Discuss a customer deploymentIf your software already runs as a supported cloud service, a separate managed server may not be needed.
Tell us about the application, where it runs now and which server tasks you need help managing. Include your software provider's requirements if available.
Tell us about your applicationInclude the application name and version, operating system, current hosting or hardware, and the management you are looking for.
Talk through the application, hosting arrangement, responsibilities and any optional services that may fit your needs.
The support guides help you set up a pre-existing email mailbox in your email app. SGCloudApp does not create an email mailbox or a customer login.
Details depend on the application and the server arrangement you discuss.
Share the application name and version, operating system and hosting requirements from your software provider. These details help establish whether the setup can be discussed and what a move may involve.
Monitoring is provided by default. OS and application patching, backups and restore checks are optional services that can be agreed for each service.
Payment options are PayPal and interbank transfer.
No. The support guides are for setting up an email account you already have. They do not create a mailbox or customer login. Visit support or read the Thunderbird guide.
Visit Support for email setup guides, or send a support enquiry. Include the affected service and a short description, but never passwords or sensitive customer data.
Tell us what application you run, where it is hosted now and what you need help managing.
No passwords, access keys, raw logs or customer records.
Existing customer? Choose a support enquiry.
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